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How to Use Facebook for Your Retail or E-Commerce Business

Ken Bowden - Monday, December 3, 2018

 Facebook ads are a great way to drive Facebook users to your online store. Anytime you are creating Facebook ads for an e-commerce site, you are going to want to start by selecting a large audience and then carefully narrowing it down to get the most bang for your buck.

If you are in the health and fitness niche, for example, then you can start by selecting ‘fitness and wellness’ as your targeted group on Facebook’s ad manager. This will show you that the ads are targeting over 100-million people, so your goal is to drive this audience down. If you are selling yoga mats, then you can choose to zone in on Facebook users who have listed yoga as an interest. This will show you that you now have an audience of 40 million people, but you can’t just go and market yoga mats to 40 million people.

You need to find a way to further narrow this audience down. One way to do this is segment it down to ‘yoga mats’, which will lead you to a group of 210 000 people, which is a much more reasonably sized audience. This is where a lot of beginners start to struggle. They think because they have found their product niche on Facebook that they are ready to start marketing but showing ads of yoga mats to people who have said they are interested in yoga mats likely will not yield the results you were expecting. If you change your target audience to people who are interested in yoga as well as online shopping and certain yoga brands (such as yoga clothing brands), then you already have a more relevant target audience.

Another great way to use Facebook to market your retail business is to announce promotions and events exclusively on Facebook. If your audience knows that you run promotions and sales on Facebook, then they will have a reason to check out your page regularly. You can also use your Facebook page to share relevant and timely content online. The fact that Facebook doesn’t have a character limit or that your post doesn’t have a timeframe attached to it means you can combine your social media strategy and content strategy and share links to your company’s blog posts or other thought leadership pieces on your site.

WSI New Media Marketing is a social media marketing company in Greensboro, North Carolina.  Contact us if you need help with your social media marketing strategy.

Essential Online Marketing Tips to Boost Your Retail Strategy This Festive Season

Ken Bowden - Saturday, November 3, 2018

ecommerce 101

In the peak season leading up to Christmas, your SEO marketing and digital strategies become even more important. To make the most out of the spending frenzy, here are a few essential online marketing tips to boost your retail strategy:

Remarketing Is Key

Remarketing is an indispensable technique for retailers during the festive season. The retargeted customer spends close to 50% more than the average customer does during the peak spending season and retailers see an average increase of over 21% on peak days such as Cyber Monday. Some tips to optimize your remarketing strategy include:

  • Optimizing the copy in your ads, graphics, and calls-to-action in line with the big spending days, promotions or sales that you are offering. Encourage direct response through compelling copy.
  • Drill down into segmented audiences and avoid retargeting shoppers with product categories that they have already bought. For personalization to work, you need to make sure you are displaying products that they would want to buy, not things that they already own.
  • Create long tail campaigns by using your peak database to cross and up-sell after Christmas. Many people will be looking for great offers during January when many retailers have big sales. You can use this as an opportunity to remarket products that customers showed interest in during the festive season.
  • Retarget customers who have added items into your website’s shopping cart with personalized reminders, delivery deals and extra discounts.
  • Re-engage customers who have bought products or have taken up special discounts and deals during the festive season. Offer them new, even more compelling deals.

For effective social media marketing during the festive season, make use of social media automation tools such as Hootsuite. That way, you can schedule your content, promotions, and sales content in advance. Research the peak times on the different social media platforms to get your time scheduling right, but do not schedule all your content in advance. You need to be able to respond to customer feedback in real time and advertise relevant promotions on the fly, so be sure you have a social media manager who is keeping track of your social engagements during this time.

WSI New Media Marketing is a digital marketing agency in Greensboro, North Carolina, specializing in SEO marketing, pay per click advertising, and mobile content marketing. Contact us to help you boost your retail strategy this festive season.

How to Reduce Abandoned Carts and Increase Sales This Christmas

Ken Bowden - Monday, December 4, 2017

If you have an ecommerce site, then you are undoubtedly getting ready for the big spike in business this December. Online shopping skyrockets during the festive season and you need to make sure that you capitalize on this season by making as much money as possible. Many ecommerce sites struggle with abandoned shopping carts. Here are a few ways to reduce the number of shopping carts that are abandoned and to increase your sales this Christmas:

  • Simplify Your Shipping

According to a study by Forrester Research, 22% of carts are abandoned because shipping carts aren’t mentioned at all during the checkout procedure. The same study showed that 44% of online customers abandon their carts because the shipping costs are too high. If an online shopper has already chosen your product and has continued through the checkout process, don’t let high or ambiguous shipping costs deter them. Offer a flat shipping rate. Even better, consider offering free shipping if more than a certain amount is spent. Also, make sure that your shipping prices or offering is very clear on the website: an online shopper shouldn’t have to read through a bunch of small print to find out what they’re going to have to pay to receive their purchases.

  • Don’t Add Surprise Costs When They Checkout

A survey by WebCredible showed that 49% of online shoppers abandon their carts if extra charges suddenly pop up out of the blue while they’re trying to checkout. The only surprises that a client might accept is a free giveaway or a discount coupon, so make sure you aren’t introducing new fees and charges when they’re trying to buy something!

  • Make It as Easy as Possible to Buy from You

The same study by WebCredible showed that 29% of shoppers online dislike being forced to register in order to complete a purchase. Hire an online experience expert to help you go through the process of purchasing something from your ecommerce site to see where you can cut back on the steps involved in making a purchase.

  • Add on Sales

There are many ways that you can show online shoppers products that they might be interested in while they are shopping. For example, if you are selling tents, consider showing other camping related equipment on the side of the page. Grouping products in this way can lead to more sales for your business this season!

  • Craft A Compelling Social Media Strategy

Make sure that all your existing clients know that you are ready for business this December. Publish your specials, sales, and promotions on your social media profiles to generate more traffic to your website.

WSI New Media Marketing is a social media agency in Greensboro, North Carolina. Contact us to find out how we can help you increase your sales this Christmas.

B2B and B2C content marketing – What’s the difference?

Ken Bowden - Monday, October 16, 2017

Content-marketing-Greensboro

Content marketing strategies can benefit every aspect of your digital marketing strategy, from social media marketing and link building to raising brand awareness and showcasing your thought leadership in the industry. When we say ‘content marketing’, however, we don’t necessarily mean the same thing for both B2B and B2C businesses or purposes.

When creating content for the B2B and B2C markets, there are a few important things to be kept in mind:

Building loyalty vs compelling someone to buy

If you are selling products to consumers (B2C), then you need to write compelling copy that will not only convince someone to buy products from you, but also create a sense of urgency to do so. B2B marketing is a whole different ball game. With B2B content marketing, you need to build loyalty and trust. Some of the ways to do this is to showcase your knowledge and experience in the industry, provide helpful information, and use your content to start building familiarity with your readers.

The difference between B2B content marketing and B2C content marketing will become increasingly apparent when you start setting goals. Work with a digital marketer to establish clear goals and measurement strategies for your content and social media campaigns.

Types of content

The types of content that you create will also be different with B2B content marketing and B2C content marketing. Articles, whitepapers, how to guides and webinars, for example, work well in the B2B realm, while B2C content may take other forms, such as pictures, product demonstration videos, and infographics. Visuals and images get more views on social media, so if you want your potential customers to see what you have to offer, then be sure to include attention-grabbing pictures in as part of your content and social media strategy.

Distribution channels

Once you’ve created your content, you need to think long and hard about the distribution channels that you will use to get your content seen and read. With B2B content marketing, things like LinkedIn Pulse blogs, guest blogging, articles on your website and thought leadership pieces in online publications would be a good idea. Content that has been created for the B2C market may benefit more from social media marketing strategies that include platforms like Instagram, Snapchat, Twitter and Facebook.

WSI New Media Marketing in Greensboro, North Carolina is a social media agency that can help you with content marketing and related social media services. Contact us for more information today.

5 Ways to Diversify Your Social Media Marketing

Ken Bowden - Thursday, May 25, 2017

social-media-marketing-Greensboro

Social media marketing is one of the best tools available to drive traffic and sales to your website. That makes it all the more important to get it just right. Promoting your brand on social media channels may seem like it takes less effort, but engaging content and a well-defined release schedule is needed if you want to see robust growth.

Social Media Marketing Diversification

While people still turn to online search engines for answers and solutions to their problems, 75% of them also use social media sites. If your organization’s social media presence isn’t delivering the results you want to see, it may be time to diversify so you reach as many potential customers as possible. Seasoned social media expert or just a beginner, here are five ways to stay on top of your social media marketing game and diversify your social media efforts.

  1. Social Media Contests are a fun and cost-effective way to create excitement around your brand while boosting consumer awareness. The success of a contest is easier to track and the types of contests you can run are limitless. Some of the most effective include photo-sharing campaigns where followers compete for prizes, hashtag-centered campaigns, and “like” or “follow” contests where users are entered into a drawing by liking your Facebook page or following your Twitter or Instagram sites.
  2. Internal Campaigns offer a diversion during the downtimes of your larger social media campaigns and are a terrific way to increase employee engagement. Internal campaigns work best when timed to your brand’s overall internet marketing strategy. Run them for an optimum length of time (not too long, not too short), and link them back to a unique problem, goal, or challenge your business is facing.
  3. Guest Posting isn’t just for blogs. Social media channels can also benefit from allowing guests to post their own unique or experienced take on your company. Or ask an industry influencer or celebrity to live tweet a company event. There may be no quicker way to grow your follower base and get the audience buzzing about your brand.
  4. Specials let you shake up the routine of daily postings, add new elements and create a change of pace in your online social strategy. Specials tend to have high engagement and re-engagement results. The goal is to create a repeatable series of posts your audience comes to rely on. Some brands choose inspirational quotes or links to resources, while others use silly photos or videos. Don’t forget to include a custom hashtag that is consistent from special to special.
  5. Alternative Social Platforms. Instagram and Snapchat both started out as niche social media sites, and there’s no doubt more will pop up. Savvy marketers are willing to try out these newcomers. The investment is small and the payoff can be big. If the platform doesn’t take off, it’s easy to delete your brand’s profile and move on to the next. No matter which platform you choose, the strategy should be to build a user base. You can use your existing social media channels to do so.

It isn’t necessary to be a big brand to dominate social media engagement. All it takes is the willingness to diversify your social media marketing strategy by embracing new tactics that will capture your audience’s attention and spark a conversation. Whatever strategy you decide on, don’t stand still on social. Your audience – and your bottom line – will thank you.  Have you tried it yet?

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