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Digital data-driven strategies force marketing changes

Marianna Muscat - Tuesday, June 15, 2021
Digital data-driven strategies force marketing changes

One of the primary benefits of digital marketing, as opposed to traditional marketing methods, is that it enables accurate, data-driven strategies, in which marketing tactics respond directly to insights gathered directly from the measurement and assessment of consumer behavior. Data-driven marketing predicts the behavior of the public in relation to specific brands and products. Technological advancements allow for the collection of massive amounts of data, as well as the finely detailed sorting and analysis of that data which, in turn, can be used to plan and execute future marketing strategies.

The rapid development of data-driven strategies is continuously forcing marketing methods to develop, evolve and change course. The emphasis has always been on refining and even personalizing marketing efforts in order to reach specific groups, individuals and marketing personas. This remains the case, but the need to gather the necessary data must be balanced with consumers’ demand for privacy.

The expiration of the third-party cookie

Tracking tools, particularly third-party cookies, have been an important part of data-driven marketing. However, because consumers have protested so vehemently against the possible invasions of privacy that cookies enable, all of the leading search engines are withdrawing their support for these tracking tools. Google has announced that it will no longer support third-party cookies as of 2021.

Firefox has introduced advanced privacy protection tools, and Apple has hinted that its upcoming operating systems will do the same. Since cookies will soon be a thing of the past, digital marketers will have to find other ways to access customer data. Marketers will have to find ways to collect data with customers’ express consent. We will also have to tweak our content and segmentation strategies and demonstrate better care in our management and stewardship of customers’ data.

The benefits of an optimized marketing strategy

Considering the ongoing evolution of digital marketing and the changes that will continue to come as technology, consumer behavior, and data regulations shift, it is vital to have a responsive, optimized marketing strategy. Digital marketing allows you to reach your ideal customers through data-driven strategies. Every step of the way, you can optimize and adjust your strategy in line with the latest data. 

WSI New Media Marketing is a full-service digital marketing and search engine optimization company in Greensboro, North Carolina. Contact us for expert help with your SEO, social media, and other digital marketing tactics and strategies.

How mobile marketing is advancing rapidly

Marianna Muscat - Thursday, May 13, 2021
mobile marketing

The effects of the COVID-19 pandemic have revolutionized global commerce. Mobile marketing, which has been on the rise for several years, has seen a steep rise in adoption during 2020. Marketers need to stay up to date with these trends as they accelerate into the latter half of 2021. 

How COVID-19 is changing human behavior

COVID-19 has proven to be the most significant life and society-changing event of our times. Within one short year, we have all shifted our behavior – not always consciously – to new ways of living, being, and doing due to the disease and its various fallouts. Many of these behaviors were already on the rise, and the pandemic accelerated their ascendency. Others have been more of a surprise. The five main tenets of the new normal are:

  • Reduced trust and confidence: The pandemic has fostered a belief that all people and places carry an implicit threat. People are ever more on guard about who they deal with and how – whether individuals or companies. Decisions about purchases and other daily actions are loaded with more anxiety and are thus taken with far more care and time than was previously the case.
  • The health economy: Preoccupation with health, safety, and hygiene permeates every part of society, from government to individual households. Every business needs to show that they make health a priority, regardless of the specific products and services they specialize in.
  • The increased importance of the home: Enforced isolation has made the home the center of life and even work. People will start to spend more on making their homes ready for the increased time they spend there. 
  • The changing role of authority: The pandemic has polarized views on institutional authority. While dependence on authority has increased under enforced lockdowns and tighter regulations around travel and commerce, there is also a rising uncertainty about the competence and intentions of authority figures. This trend could go either way, depending on the handling of the COVID crisis. On the whole, increased dependence on government, corporations, and collective opinion and behavior may drive private and commercial behavior.
  • Accelerated virtualization: The crisis has sped up the move towards the virtual world that was already well underway before the pandemic began. Communications, education, work, and commerce are all becoming ever more centered in the online world. Mobile devices are becoming more critical as access nodes to the virtual arena, equipped to enable every aspect of virtual life from socializing to consuming and more.

WSI New Media is taking brands to the next level

With these trends in mind, leading digital marketers, WSI New Media Marketing among them, are adapting their approach to digital marketing, especially social media marketing and mobile marketing. Here are some of the main trends we are watching this year:

Internet of things (IoT) app integration

The combination of IOT and mobile apps will have a marked impact on most aspects of commerce. Everything from production management to the retail experience is transforming due to the integration of devices with the virtual realm. Easier online shopping, automated checkout systems at actual brick-and-mortar stores, home automation and wearables, are all transforming the commercial landscape irreversibly.

Beacon technology

Beacons are among the latest developments in proximity marketing and location technology. These Bluetooth devices transmit information to devices in their vicinity, making location-based search and interaction more straightforward. From the marketer’s point of view, beacons improve offline attribution with GoogleAds, assist with data gathering that can be used to access and target local markets and facilitate out-of-store marketing. 

Mobile commerce

Sales from smartphones are likely to dominate eCommerce this year. In addition, more and more consumers are turning to mobile apps to do their shopping. Mobile devices also facilitate social commerce, closely linking mobile and social media marketing. As people turn increasingly to virtual shopping, it is mostly via their mobile devices that they will be accessing their products and services.

 Artificial intelligence (AI)

The emergence of search tools such as Siri and Alexa are the most obvious examples of how AI has penetrated the mobile arena, but they are just the beginning of developments in this regard. AI is likely to affect app and mobile device development at every level, resulting in smarter, better performing technology that adapts more quickly and more accurately to consumer tastes and demands. 

WSI New Media Marketing is a full-service digital marketing company in Greensboro, North Carolina. Contact us for expert help with your SEO, social media marketing, mobile marketing, and other digital marketing tactics and strategies.

5 Key elements for a successful B2C mobile marketing strategy

Marianna Muscat - Tuesday, February 2, 2021
Mobile marketing

Consumers are spending more and more time on their smartphones and tablet devices, another reason why your businesses need to have a mobile-friendly website that is more convenient for users on the go. If your brand is in the B2C industry, you will need an efficient mobile marketing strategy, which is essential for generating money online and gaining valued customers. At WSI New Media Marketing, we provide mobile marketing services that ensure your website and content look perfect and loads quickly on every device while still reaching a target audience at the right time and the right place. 

Social Media Marketing 

Mobile app marketing through social media apps like Instagram are efficient and effective. Optimizing your social media marketing strategy ensures that your brand’s marketing budget is being utilized exclusively on generating users that become sales. Social media creates endless opportunities and options that can be customized. 

Content adapted for mobile devices 

Mobile content marketing that is easy to read, easier to engage with, and easily shareable ensures an efficient user experience making it ideal for consumers. The amount of text, the font of the text, and the speed when loading the page are crucial in successfully adapting your business’s content for mobile devices. WSI New Media Marketing ensures your content and website look perfect on any device and goes viral faster.  

Mobile-friendly emails

The use of mobile-friendly emails is efficient in reaching and communicating to a targeted audience that is more likely to show an interest in your brand. Campaign emails, and customer newsletters, can be used to reach a targeted audience with the latest products and special promotions. 

Hyper-targeted Ads

Hyper-targeted ads are vital for a B2C and their connection to users on mobile devices. Serving a user in a specific location and having the ability to show ads as they shop; holds many opportunities. It ensures that your brand is connecting with users that are more likely to become valued customers.  

A responsive design

A website that does not load properly and cannot fit the smaller screen of a mobile device makes it difficult and unpleasant for the user to visit. A responsive web design provided by WSI New Media Marketing ensures that your website, and content, can be viewed perfectly and with ease. 

For more information on successful mobile marketing strategies in Greensboro, which is sure to be seen by a growing mobile audience, contact us today at 336.279.7000.

Mobile marketing: Boost eCommerce conversions

Marianna Muscat - Tuesday, August 4, 2020
mobile marketing

Your mobile marketing strategy can go a long way in boosting the conversions that you get from your eCommerce activities. Here are four techniques that you can incorporate to ensure that your eCommerce conversions grow along with your business strategy. 

4 Mobile marketing techniques to boost mobile eCommerce conversions

1. Optimize the mobile experience

Mobile-first design should be your priority when tackling your eCommerce strategy. You need to ensure that everything on your eCommerce site is designed to be consumed on mobile devices. This includes the layout, images, and checkout process. All of these aspects need to be optimized for mobile so that your customers have an amazing experience when purchasing from your store. If you neglect to understand how important mobile-first design is, you’re going to add barriers to your buying experience, and you’ll lose sales. Think about things that disrupt the process, such as unnecessary pop-ups, intrusive ads, design issues, and slow load times.

You also need to keep in mind that while customers may initiate the purchase process on a mobile device, many people may cross over to another device or platform to finalize the process. You need to ensure that the cross over is seamless and that the user won’t need to start over when they switch to a new device. 

The key to optimizing the mobile experience? Testing! You need to test every phase of the process to ensure that the mobile experience doesn’t suffer from breakdowns along the way. Remember that testing includes user experience, not just the actual process, so ensure that the process works, but also that it is a pleasant experience for your customers. 

2. Follow up 

Conversion doesn’t stop at optimization of the process. It continues to post-sales support and engagement with customers. If you’ve made one sale, you can target the customer with special offers, or you can include a follow-up communication to show the customer that their support is valued. A great strategy to implement is to contact customers who have abandoned their carts. It can be a simple message that prompts the customer to reclaim their cart, or you can offer a small discount to entice the customer to conclude the sale. 

Creating a successful follow-up strategy is not as simple as programming an automatic email. It needs to be thoughtfully constructed to be enticing and exciting, but not annoying and desperate. If the prompts are intrusive, this may hurt your brand image and deter customers from wanting to purchase from you in the future. 

3. Target potential leaks 

When was the last time you checked your conversion funnel for leaks? Now is a great time to use your analytics tool of choice to see what’s really happening during the sales process.  

If you see multiple leaks in your conversion funnels, you need to target those areas to ensure that you retain the customers who are already interested in purchasing. A lot of leaks can be plugged with minor changes, but you need to prepare to experiment and investigate the leaks, so you’re sure the fixes will improve conversion rates. 

An excellent place to start is your terms of sale/ delivery. If you’re not upfront about your delivery costs, taxes, and production times, people may abandon their purchase at the last step because they are taken by surprise. 

4. Use urgency

If you place a limit on an offer, you can convert customers who are on the fence to complete the purchase. If you can successfully establish urgency, you’ll see an improvement in your conversion rates. This is because most people (even if only on a subconscious level) don’t like to feel like they are missing out on something. If you want to use a positive nudge, you can always include a limited-time discount or special incentive to conclude a purchase. 

Do you want to learn more about mobile app marketing, mobile marketing services, and mobile content marketing? Visit our website for mobile marketing advice from WSI New Media Marketing in Greensboro, North Carolina.

What KPIs Should Your Mobile Marketing Analytics Track?

Ken Bowden - Wednesday, October 2, 2019

what-kris-should-your-mobile-analytics-track

As fun as mobile marketing campaigns can be, they have no use unless they actually yield measurable results related to the growth and profitability of your business. Mobile marketing is there to boost the acquisition of new users/customers, and the retention of existing ones, and to aid in increasing your business’s revenue and/or profit.

Perhaps the above is stating the obvious, but how do we actually measure these variables? Well, in order to do so, you need to focus on a set of central key performance indicators (KPIs). Here are the four main KPIs your mobile analytics should be tracking daily so as to ensure you aren’t just ‘winging it’ with your marketing efforts:

  1. Cost per Install and/or Acquisition (Cpi/Cpa)

This is a question of the feasibility and profitability of your business, as well as the cost-effectiveness of your mobile marketing. Whatever analytics system you are using, make sure it can tell you exactly how much it costs you to acquire one new user/customer. You can then adjust your marketing budget accordingly or, if all goes well, have real figures to take to your finance department when they question your ad spend.

2. Customer Lifetime Value (CLTV)

This crucial metric tells you how much gross profit is generated by a single customer over the entire time you are doing business with them. It’s calculated by multiplying the average period payment (say your monthly or annual subscription fee) by your average gross margin and the number of periods the customer is expected to be with you. Together with your CPI/CPA measurements, this metric enables you to work out and project the profitability of individual users and groups of users. This helps you know where to focus your marketing and customer retention efforts.

3. Daily Active Users (DAU)

Acquisitions are fine. But, they mean little to your business in the long run if they don’t translate to consistent, regular customers. This KPI enables you to see how many active customers you have and to set goals for their retention, as well as for the addition of new active customers and the targeted acquisition of more.

4. Revenue

What is the net impact of your mobile marketing on overall revenue for the business? This is something you can and should measure. It is perhaps the simplest KPI to measure. The figures acquired from this, together with your user data, will often enable you – or your analytics software – to calculate the three KPIs above, as well as a range of others.

The beauty of mobile marketing analytics is that they offer the tools to use marketing in a targeted and scientific way, with the stats to back you up. They also help you to adjust your strategies by giving you clear indicators of what works and what doesn’t.

WSI are experts in mobile marketing. Contact us to refine your campaign.

 

 

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