When you create your content marketing, you risk losing business if you do not make a conscious effort to make it inclusive. Inclusivity and diversity are not just buzzwords. They are concepts that are currently dominating our social, political and academic dialogue, and influence your clients’ purchasing decisions. A 2019 consumer survey indicated that 64% of consumers take action after seeing an ad they regard as inclusive. If you ensure inclusivity in your content, you can reach new customers and stand out from the competition. In short, inclusivity in your digital marketing is good for your brand and for your bottom line. Here are four ways to make your content more inclusive.
In order to reach more people, stop and reconsider how you are communicating with your audience. Written content is still the most common form of communication, and Google’s search algorithms are still heavily dependent on text. However, you may be leaving out a large audience by focusing only on blogs. Video and audio content will reach those people who prefer to consume their content in this way, rather than reading, but these formats are more critical and inclusive than that. Captioned video content can bring your message to the hearing impaired, while audio content will enable you to reach the vision-impaired community. You don’t have to create new content for each format; you can simply repurpose the great content you already have. Think about your audience and your message and then diversify your platforms to reach more people.
While it’s important to consider gender, race, age and other demographic factors, your content marketing should be far more detailed and data-driven. Research your audience deeply and then think about how to reach specific sectors of it. What does your research tell you about your customers? What are their values, habits and goals? You can then devise content that reaches them directly.
Most companies rely on stock images to add visuals to their online content. As a result, their choices are limited to what the various libraries offer. However, stock image creators are working to make their collections more diverse and inclusive. You can make your search terms more specific when hunting for images, to ensure that you make inclusivity a priority in your search. Add phrases like “African American”, “Hispanic”, “senior”, “gay” or “disabled” into your searches. The options you find will help you to add both diversity and inclusivity to your content.
Most bloggers use the word “you” in their content. This practice is generally good in principle because it makes the reader feel that they are being addressed directly. Things get a little more tricky when you need to use the third-person form to refer to a hypothetical person (for example, your customer). “He” and “she” are inherently exclusive and can make some readers feel as if your content isn’t taking them into account. Some people then use the plural form – “they” and “them” as a way of getting around this, which can be a good solution.
WSI New Media Marketing is a full-service digital marketing agency in Greensboro, North Carolina. Contact us for expert digital marketing services, including content marketing and social media marketing.