Time waits for nobody. 2020 is already rushing ahead regardless, and digital media marketing is running with it. Digital marketing moves as quickly as the technology it uses, so all the world’s top social media agencies need to keep up with the latest trends in order to stay on top of their game. Here are four of the top trends in the practice of digital marketing in 2020.
Marketers are using AI to create personalized experiences. Customized content can be delivered to users based on their search history, location, and interests. You can also create product recommendations and content suggestions as well as automate advertising. AIs can also be very effective in automating your email lists. This enables you to hone your targeted emails to a fine edge with mail campaigns that are personalized to the extreme.
Do you want to better understand how customers feel about your products? Social media mentions aren’t always as clear cut as you would want them to be, but now you can analyze their tone with the use of AIs. The AIs analyze posts relating to your brand to understand whether people have positive, negative or neutral feelings about what you do. They can even flag and prioritize negative responses so that you can act on them quicker and take steps to manage your brand’s public image.
Chatbots are nothing new. They have been used for some time already as a way to provide customer support quickly and without putting any strain on your staff. They are getting more and more sophisticated now, however, able to provide ever more involved assistance with increasingly more complex queries. Chatbots also streamline customer service and make it not only quicker but also more effective. They can also be used to gather data from their interactions, putting them in a database, which you can then use for marketing purposes, providing information on your customers. You can then use this to perfect your marketing efforts.
Video content simply attracts more views than any other format. People would rather watch a video than read through even a single paragraph of copy. You can strategize the way you use videos by posting them for limited periods of time – leveraging your audience’s FOMO and prompting a customer to take action. Make use of Instagram Stories for example. You can also add hashtags and get users to engage, thus creating and developing a relationship with your audience and fostering brand loyalty.
If you’re uncertain how to make good use of these trends, you can always hand the work over to a top social media agency that can use all of these methods and technologies to promote your brand. Contact WSI New Media Marketing and let us follow the trends for the good of your brand, through social media marketing, PPC advertising, website design, and mobile marketing among other methods.